Privacy Policy
Your privacy matters to us at Eduporten
Effective Date: January 1, 2025
Introduction
Welcome to Eduporten, your trusted culinary arts
education platform. We're committed to
protecting your personal information and being
transparent about how we collect, use, and share
your data. This privacy policy explains our
practices regarding your personal information
when you use our website at eduporten.it.com and
our related services.
At Eduporten, we believe that privacy is a
fundamental right. Whether you're exploring our
culinary programs, participating in cooking
workshops, or connecting with our community of
food enthusiasts, we want you to feel confident
about how your information is handled. This
policy applies to all users of our platform,
including students, instructors, and visitors to
our website.
Information We Collect
Personal Information You Provide
Account registration details including name,
email address, and phone number
Profile information such as culinary
interests, skill level, and dietary
preferences
Payment information when enrolling in courses
or purchasing materials
Communication records when you contact our
support team or participate in forums
Course completion data, assignments, and
progress tracking information
Information Collected Automatically
Device information including browser type,
operating system, and IP address
Usage data such as pages visited, time spent
on our platform, and feature interactions
Cookie data and similar tracking technologies
for personalization and analytics
Location information if you enable location
services for local cooking events
How We Use Your Information
Your information helps us provide you with an
exceptional culinary learning experience. We use
your data to personalize course recommendations
based on your interests and skill level,
ensuring you discover cooking techniques and
cuisines that match your passion. When you
enroll in our programs, we track your progress
to provide meaningful feedback and celebrate
your culinary achievements.
Primary Uses
Delivering course content and tracking your
learning progress
Processing payments and managing your
subscription or course enrollments
Sending important updates about courses,
schedules, and platform features
Providing customer support and responding to
your inquiries
Improving our platform based on user feedback
and usage patterns
Communication and Marketing
We may send you promotional emails about new
courses, special offers, and culinary tips
that align with your interests. You can opt
out of marketing communications at any time
while still receiving essential
service-related messages about your account
and enrolled courses.
Information Sharing and Disclosure
We don't sell your personal information to third
parties. However, we may share certain
information in specific circumstances to provide
you with our services or comply with legal
requirements. When you participate in group
cooking sessions or community forums, some
profile information may be visible to other
participants to enhance the collaborative
learning experience.
We never share your payment information or
personal contact details with other users.
Your financial data is processed securely
through encrypted payment processors.
Third-Party Service Providers
Payment processors for secure transaction
handling
Email service providers for course
notifications and communications
Cloud storage services for course materials
and platform hosting
Analytics services to understand platform
usage and improve user experience
Customer support tools to provide better
assistance
Data Security and Protection
Protecting your information is one of our
highest priorities. We implement multiple layers
of security to safeguard your data, including
encryption during transmission and storage,
regular security audits, and access controls
that limit data access to authorized personnel
only. Our servers are hosted in secure
facilities with physical and digital protection
measures.
Security Measures
SSL/TLS encryption for all data transmission
between your device and our servers
Regular security assessments and
vulnerability testing
Secure password requirements and account
protection features
Employee training on data protection and
privacy best practices
Incident response procedures to address
potential security breaches
Your Rights and Choices
You have significant control over your personal
information and how we use it. You can access
your account settings at any time to update your
profile, change communication preferences, or
modify your course interests. If you decide to
delete your account, we'll remove your personal
information from our active systems while
retaining some data for legal and operational
purposes.
Data Rights
Access and download a copy of your personal
information
Correct inaccurate or incomplete information
in your profile
Delete your account and associated personal
data
Opt out of marketing communications while
maintaining account services
Request information about how your data is
being used
To exercise these rights, you can use your
account settings or contact our privacy team
directly. We'll respond to your requests within
30 days and provide clear information about any
actions we've taken regarding your data.
Data Retention
We retain your information for as long as
necessary to provide our services and fulfill
the purposes outlined in this policy. Account
information remains active while you use our
platform, and course progress data is maintained
to support your ongoing learning journey. After
account deletion, we may retain certain
information for legal compliance, fraud
prevention, and legitimate business purposes.
Retention Periods
Active account data: Maintained while your
account is active plus 3 years
Course completion records: Retained for 7
years for certification purposes
Payment transaction data: Kept for 7 years
for tax and legal requirements
Marketing communications: Removed immediately
upon unsubscription
Support communications: Retained for 5 years
for service improvement
International Data Transfers
While our primary operations are based in
Malaysia, we may transfer your information to
other countries where our service providers
operate. When we transfer data internationally,
we ensure appropriate safeguards are in place to
protect your information according to applicable
privacy laws and industry standards.
These transfers enable us to provide you with
consistent service quality, access to global
culinary expertise, and robust technical
infrastructure. We work only with service
providers who commit to maintaining strong data
protection standards regardless of their
location.
Cookies and Tracking Technologies
We use cookies and similar technologies to
enhance your experience on our platform,
remember your preferences, and understand how
you interact with our content. These
technologies help us personalize course
recommendations, maintain your login sessions,
and provide relevant information about new
culinary programs that might interest you.
Types of Cookies We Use
Essential cookies for platform functionality
and security
Preference cookies to remember your settings
and choices
Analytics cookies to understand platform
usage and improve services
Marketing cookies for relevant course
recommendations and promotions
You can control cookie settings through your
browser preferences, though disabling certain
cookies may limit some platform features. We
respect your choices and provide clear
information about how cookies enhance your
learning experience.
Changes to This Policy
We may update this privacy policy periodically
to reflect changes in our practices, technology,
legal requirements, or other factors. When we
make significant changes, we'll notify you
through your account email and provide a
prominent notice on our platform. We encourage
you to review this policy regularly to stay
informed about how we protect your information.
The effective date at the top of this policy
indicates when the current version was last
updated. Your continued use of our platform
after policy changes constitutes acceptance of
the updated terms, though we'll always respect
your right to modify your privacy preferences or
discontinue using our services.
Privacy Questions?
Email us at [email protected]
Call us at +60377337001
Visit us at Wisma Gaya, No.1, Jalan Simpang Tiga
93300 Kuching, Sarawak, Malaysia